Service Agreement and Policies

Thank you for choosing The Holiday Porch by K&M Design. We are excited to create a beautiful seasonal display for your home.  By booking our services and submitting payment, you acknowledge and agree to the following terms and policies.

Payment, Cancellation, and Refunds

All bookings are final and non-refundable. Because pumpkins, seasonal materials, décor, labor, and installation dates are secured specifically for your project in advance, we cannot offer refunds for cancellations, changes in plans, weather events after installation, or other circumstances outside our control. We appreciate your understanding and support of our small business.

Delivery and Weather

We will make every reasonable effort to complete your installation on the scheduled week.  However, because our work is performed outdoors, weather conditions may require us to adjust your delivery or installation date.

Natural Product Acknowledgement

Our displays feature real, natural products (including pumpkins, mums, heirlooms, wreaths, garland and other seasonal materials).  Natural variation is part of their beauty and character.  They will vary in size, shape, texture, and color.  Over time natural products may change color, fade, soften, develop spots, dry out, or otherwise age.

Because they are natural products The Holiday Porch cannot guarantee how long individual pieces will remain in their original condition after installation.

Animal, Pests, and Natural Damage

Outdoor seasonal displays may attract or be disrupted by squirrels, chipmunks, deer, birds, insects, rodents, or other wildlife.  

As part of our preparation process, we clean and pre-treat our pumpkins with a natural spray intended to help mitigate animal and pest damage.  However, no treatment can completely prevent wildlife activity, weather exposure, or natural deterioration.

If pumpkins are part of your display, watch for rotting. Regularly check for soft spots, mold, or signs of rot. If one pumpkin starts going bad, removing it will help protect the others.

The Holiday Porch is not responsible for damage, deterioration. displacement, or loss caused by animals, insects, weather, natural aging, or other outdoor conditions after installation.

Property and Installation

Our team will take reasonable care while delivering, arranging, and removing your display.

The Holiday Porch is not responsible for pre-existing property conditions or damage related to conditions that existed prior to our arrival, including but not limited to :

- cracked or uneven concrete

-loose bricks, pavers, steps, or stones

- unstable railings or structures

-existing damage to porches, steps, walkways, or landscaping

-landscape or plant issues

- other unstable, damaged, or deteriorating areas of the property

Decorative Use and Safety

All Holiday Porch displays are intended for decorative purposes only. 

Pumpkins, crates, greenery, and other display materials are not intended for climbing, sitting, standing, or playing on. Customers are responsible for supervising children and pets around the displays.

Satisfaction Policy

We want you to love your Holiday Porch display.  

If an item is missing or significantly damaged at the time of installation, please contact us within 48 hours of installation.  We will review the concern and make reasonable efforts to correct the issue when appropriate.

Issues that occur after installation due to weather, animals, pests, natural aging, customer handling, or other circumstances outside of our control are not covered under this policy.

Photography Permission

The Holiday Porch may take before and after photographs of the installation area and completed seasonal display.  

By booking our services, you grant The Holiday Porch by K&M Design permission to use photographs of your porch and/or completed display for our website and social media accounts only. Home addresses will never be photographed.

If you do not wish to have photographs of your display published, please notify us in writing before your scheduled installation.

Customer Acknowledgment

By booking and submitting payment to The Holiday Porch by K&M Design, I acknowledge that:

I have read and agree to the Service Agreement & Policies above.  I understand that natural products may change or deteriorate over time.  I understand that outdoor displays are subject to weather, wildlife, pests, and other conditions outside of The Holiday Porch's control.  

I understand that all bookings are final and non-refundable.